FREQUENTLY ASKED QUESTIONS

**Our NT  Manual is currently  under construction. Here is the answers to some of the most frequently asked  questions.  Any other questions in the meantime can be submitted by going to http://ticketmonster.hostingsupport.com


What are all the files and directories in my home  directory?

/cgi-bin           This is where you would place your Perl/CGI scripts as well  as any compiled executable
                      such as an *.exe, *.com  or *.dll file.

/chat               This is where your Volano chat applet is installed.  You need to go into the chat.htm file and edit  this for your domain. The first time you attempt to use this 

script, it will prompt you with the details.  If your setup has this  feature.

/db                 This is where you would  place your Microsoft Access, FoxPro or Visual FoxPro database  files.

/examples    This is  examples of some asp scripts.

/images          This is  where you would place your images.

/stats              This  is where you can view your web site  statistics 

default.htm    This is the default under construction document for your  website.

faq.htm          This is the frequently asked  questions document you are reading.

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How do I run my own  ASP or CGI programs?

Simply copy your custom CGI or ASP files  into your website using any FTP program or Microsoft FrontPage.  The typical  path for Perl/CGI scripts is \cgi-bin, while ASP files are  typically placed  throughout the website content. The NT path for perl is # !  c:\perl\bin\perl.exe  Return To Top
 

How do I use AspQMail or  other installed server components?

AspQMail has been installed and registered  on the server so that you can call it from any ASP you write.  The direct path  is not needed.  This is true for any of the pre-installed components.  Please  read the documentation provided with the component you wish to use for it's  specific methods and properties.  Pre-installed components include the response  object, file system object AspQMail. Return To Top
 

How do I publish or upload my site  content

The process by which files are transferred to the web  server is called "FTP" (File Transfer Protocol). You have unlimited access via  FTP 24 hours a day. As such, you can create and maintain your web pages on your  own computer and upload files to your web site at your leisure.

Online services which offer an Internet gateway, such  as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you have a  PPP Internet account, you need an FTP program.

If you are using FrontPage, you must create your new  web on the "localhost" system. This is accomplished by selecting "create new  web," and then entering "localhost" in the line where it asks for the web  location. Once you have completed your web on your computer, you can then select  the "publish web" option from the file menu in FrontPage Explorer. You will be  prompted for your IP address and web name and then it will send it to our  servers. Please note that you will be prompted for a user ID and password, and  depending on your system configuration it may be the one that we issued you or  it may be the one that you entered when you first installed FrontPage. If one  does not work, then simply try the other. If you have forgotten what that  password was, then you will need to reinstall FrontPage and select a new  one.

NOTE: If you are using FrontPage, you should NEVER  use regular FTP to upload your files. This can damage the extensions. Stick with  one or the other all the time.
 

For instructions for the most popular FTP client  software for both PC and Macintosh users, see the instructions to follow. Return To Top

For PC Users (WS_FTP)

The following information is contained within your  account activation notice and is needed to connect you to your website via  FTP:

USERID
PASSWORD
FTP  HOSTNAME

Each time you run WS_FTP the Session Profile window  will be displayed. A profile contains the information needed to connect to your  website. Creating a profile now will eliminate the need for you to configure the  software each time you wish to connect to the web server via FTP. To create a  profile, click the "New" button and enter a generic profile name at the top of  the Session Profile window, such as "My Website." Next, enter your Host  Name/Address (yourdomain.com), User ID (yourdomain), and Password for your  website as illustrated in Figure 1A.
 

Figure 1A


 

Next you need to click "OK" to continue. This will  connect you to the webserver, where you will connect directly to the root  ("home") directory of your account. WS_FTP will display a split screen where  files on the left-hand side are within your own computer. You will see several  folders on the right-hand side such as _private, _vti_log (Frontpage extensions)  cgi-bin, db (for database files), chat (if chat room is installed optional ),  examples (examples  of  ASP scripts ), images, Merchant (if you have Miva Merchant  shopping cart installed) and stats (Webtrends website statistics). you  will also see a file named Default.htm which is the home page of your web  site. These are landmarks suggesting a successful connection to your website, as  illustrated in Figure 1B .
 

Figure 1B


 

This is where all your files will be uploaded or downloaded, and/or you will  create subdirectories.  To make your home page load automatically, name the HTML  document "default.htm" in lowercase and upload it to the directory of your  account. To upload a file or files, simply highlight the file(s) on the left and  click the right arrow button (->) in the center of the window. Be sure to  upload HTML documents and scripts in ASCII mode and images in Binary mode. To  transfer a file to a subdirectory, double-click the appropriate subdirectory to  open it before transferring the desired file(s). To create a new directory,  click on the MkDir button when you are inside the root directory or  subdirectory.

As soon as a file is uploaded to the web server, it  is available for all to see. If, after uploading a file, you are still unable to  see the updated file via Netscape, try hitting the "Refresh" or "Reload" button.  If that fails, you need to clear both disk and browser cache. This function can  be found by selecting Options>Network Preferences in Netscape. Remember that  you must first be connected to the Internet through your local Internet service  provider in order to connect to the web server.

If  chat is installed you will need to update the chat.htm file. You will be  prompted on your first access to the chat page with instuctions. If Miva  Merchant is installed you should download their manual from http://www.miva.com . It comes with an easy  -to-use web based control panel so you may easily manage your storefronts. 

For Mac Users (Fetch)

The following information is contained within your  account activation notice and is needed to connect to your web site via  FTP:

USERID
PASSWORD
FTP  HOSTNAME

The hostname tells your FTP software to connect to  the web server upon which your web site resides.

Each time you run Fetch, the New Connection... window  will be displayed. A profile contains the information needed to connect to your  web site. Creating a profile now will eliminate the need for you to configure  the software each time you wish to connect to the web server via FTP. To create  a new profile, select "New Connection..." from the File menu. Next, enter the  Host (yourdomain.com), User ID (yourdomain), and password for your web site as  illustrated in Figure 2A.
 

Figure 2A


 

Don't worry about the Directory option right now.  When you have your Host, User ID, and Password entered, click on the OK  button.

The next window which will pop up will look virtually  the same as Figure 2B , except that yourdomain will be in the popup  window.
 

Figure 2B
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Bookmarking the Connection

You should take the time, now that you have  established your connection, to make it easier for you to get here next time.  Under the Customize menu, select New Shortcut. A window will pop up called  Bookmark Editor, as shown in Figure 2C. It will already have your name,  Host, and User ID filled in. Under Type, choose File from the popup menu. If you  would like Fetch to remember your password so you won't have to type it in each  time, type in your password in the Password field. Now, under the same Customize  menu, choose Preferences, and under the General tab, make sure the connection  you just entered is selected as the default shortcut. Next time you open up  Fetch, your shortcut will be opened automatically and all you'll have to do is  click the OK button!
 

-

Figure 2C
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How to Transfer Files

Refer again to Figure 2B . This is where all  your files will be uploaded or downloaded, and/or you will create  subdirectories.  To make your home page load automatically, name the HTML  document "default.htm" in lowercase and upload it to the directory of your  account. To upload a file or files, simply drag them from your hard drive onto  the Fetch window when you are in the appropriate directory or subdirectory. Be  sure to upload HTML documents and scripts in Text mode and images in BINARY  mode. Or to make life easier, click on the Automatic button as shown in Figure 2B , and Fetch will decide the proper format. To transfer a file to  a subdirectory, double-click the appropriate subdirectory to open it before  transferring the desired file(s).
 

To insure that the Automatic selection works  properly, make sure the selections under the Upload tab in the Preferences  window looks the same as Figure 2D below.
 


Figure 2D
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As soon as a file is uploaded to the web server, it  is available for all to see. If, after uploading a file, you are still unable to  see the updated file via Netscape, you need to hit the Reload button in the  Netscape button bar. Remember that you must first be connected to the Internet  through your local Internet service provider in order to connect to the web  server.
 

A good site for additional FTP programs is : http://www.tucows.com

 

How do I create email  aliase, and how do I redirect them?

1. Go to http://www.yourdomain.com:8181 and login. 
2. Click on host  administration and create your standard aliases.
3. To redirect mail go  to :: Change User  Information for the email account you want forwarded then  go look for the the preference "forwarding:. Place the email address you want  your email redirected to in the text field.  Return To Top

 

How do I create email  accounts (POP's), and how do I redirect them?

1. Go to http://www.yourdomain.com:8181 and login. 
2. Click on host  administration and create your new accounts.
3.To redirect mail go  to :: Change User  Information for the email account you want forwarded then  go look for the the preference "forwarding:. Place the email address you want  your email redirected to in the text field. Return To Top

How do I create and  maintain my Imail mailing list?

1. Go to http://www.yourdomain.com:8181 and login.
2. Click on List  Administration. Create a name and password for your list. This is also where you  you will set all the parameters for your list. For instance, who can post,  create a digest, create a moderated list and the messages to be sent to all  subscribers. We will provide a more detailed explanation in our manual. For now  go to http://www.ipswitch.com to view  their Imail Server 5.0 manual. Return To Top

Real Audio:

Real Audio is a real time audio transmission/player system. A digital audio  stream is transmitted from the server over the Internet to the destination and  played immediately, rather than being stored to disk first and then played.

Each audio clip requires two files: a metafile with extension .ram, and the  digital audio clip itself, with extension .ra.

The .ram file holds one or  more lines of ASCII text, each of which references the .ra file to be played  when the .ram file is accessed by the browser.

Entries in .ram files have  the form:

pnm://machine.propagation.net/your-user-name/name-of-clip.ra

Place your .ram and .ra files in the www subdirectory under your web  directory. Real Audio is not turned on by default.  Remember that .ram files  must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode. Return To Top

How do I use my Real  Audio with my NT account?

You have been given assess to a RealAudio server on our UNIX platform. Your  login to the server is the same as your NT login and password. The correct call  to your Real Audio file should be as follows:  Remember that .ram files must  be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode.  Any one of the following URL calls will stream your real audio file.

  • http://real.propagation.net/real/userid/name_of_clip.ram
  • pnm://real.propagation.net/real/userid/name_of_clip.ram
  • rtsp://real.propagation.net/real/userid/filename.ram

The correct procedure for uploading your files is as follows:

  • Login using your ftp to real.propagation.net using our account login. (this  is the same as your NT login)
  • Next, change directories to the www directory, and place your Real Audio  files there.

How do I use my secure  server (SSL) with my new NT account?

 Please  contact support either by phone or submitting a ticket at http://ticketmonster.hostingsupport.com  for more information on this. Return To Top

How do I change my  password?
 You will need to contact  support  by phone or by email from the administrative contact of your domain  name with your full account information. We must verify your account information  in order to protect you. Return  To Top

How do I check the web  usage statistics on my website?

Go to http://www.yourdomain.com/stats.  Return To Top

What is the correct path  to PERL (and other preinstalled programs)?

c:\perl\bin\perl.exe   Return To Top

How do I create my own  "404 not found" error page?

Create a page with the look and feel of your website and post the message the  want your viewers  to see when they stumble upon a page that is not in your web  site. Then please submit a support at http://www.ticketmonster.hostingsupport.com/ and tell us the page you want as your error page and we will take care of  it for you. Return To Top

How do I use a database  with my web site? 

Microsoft Access database can be uploaded and used immediately.  You will  need to call support or submit a ticket at http://ticketmonster.hostingsupport.com  to have a DSN setup for to have the permissions changed to have your database  updated through the web.

SQL 6.5 is not usable

To use SQL 7.0

Opening a connection to a database is a  fairly simple process.  first, you creat a connection object, then you open the  open the object using either a DSN or specified drivers and path.  The latter is  called a DSNless connection, as it requires no system DSN to be set in the  server's ODBC applet in the Control Panel.  Return To Top

MS Access

With DSN and no User ID/Password :
<%
set conn =  Server.CreateObject("ADODB.Connection")
conn.open "DSNname"
%>

With DSN and User ID/Password :
<%
set conn =  Server.CreateObject("ADODB.Connection")
conn.open  "DSNname","username","password"
%>

DSNless

Using physical path as a reference:
<%
Set conn =  Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={Microsoft Access  Driver (*.mdb)}; "
DSNtemp=dsntemp & "DBQ=e:\DataArea\financials.mdb"
conn.Open DSNtemp
%>

Using Server.MapPath, which is the path from the webserver root (by default,  c:\inetpub\wwwroot)
<%
Set conn =  Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={Microsoft Access  Driver (*.mdb)}; "
DSNtemp=dsntemp & "DBQ=" &  Server.MapPath("/database/casino.mdb")
conn.Open DSNtemp
%>

MS SQL  Server

With DSN
<%
set conn =  Server.CreateObject("ADODB.Connection")
conn.open"DSN=MyDSN;UID=user;PWD=password;DATABASE=databasename"
%>

SQL Server: DSNLess
<%
Set conn =  Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={SQLServer};SERVER=ServerName;UID=USER;PWD=password;DATABASE=databasename"
conn.open  DSNtemp
%>

FoxPro: DSNLess
<%
Set Conn =  Server.CreateObject("ADODB.connection")< BR>  ConnStr="Driver=MicrosoftVisualFoxproDriver;UID=userID;SourceType=DBC;SourceDB=C:\path\to\database.dbc"
Conn.Open  ConnStr
%>

OLEDB

<%
set  conn=server.createobject("adodb.connection")
conn.cursorlocation=adUseClient   ' requires use of adovbs.inc; numeric value is  3
DSNTemp="Provider=MSDAORA.1;Password=xxxxx;User ID=kathi;Data  Source=xxx.world"
conn.open DSNtemp
%>

 

Basic Frontpage  configuration? 

Publishing a Web
After you have built your html documents and are ready to  upload them to our server:
1. Open the web you've created on your PC using FP  Explorer.
2. Choose File > Publish
3. If your "Destination Web Server"  doesn't appear in the Publish window (it won't the first time you publish to our  server)
CHOOSE "More Webs" and type the location of the web to publish to.  Hit return.
IMPORTANT: Use www.yourdomain.com as the  Destination Web Server to publish to our server.
Leave the "Destination Web  Name" BLANK.
4. You will be asked for your USERNAME and PASSWORD. This is  your domain's
USERNAME and your FrontPage PASSWORD (which may be different  than your regular ftp/POP password). If you're not sure what it is or if you  aren't allowed past this point, you'll need to contact us for a new FP  password.
5. You can watch the progression of the upload by looking at the  bottom left corner of FP
Explorer.

Opening an Existing Web:
 

  • 1. Open FP Explorer and choose File > Open Front Page Web.
    2. You can  now choose to open a previously created web on your PC or your web on our  server.
    3. Highlight the appropriate web or type in the web address  (www.yourdomain.com) and click OK.
    4. Enter your USERNAME and FP PASSWORD if  required.
    5. Make modifications and recalculate links if needed.  (See FP  help docs for info on when it's  necessary to recalculate links  Return To Top


Troubleshooting Common Problems with Frontpage

Getting error - "Root Web Busy"
FTP  to your site and  remove the "service.lck" file in /vti_pvt.  This usually happens when an FP  session is interrupted before completion. Return To Top

Server timing out when  publishing large sites.
This difficulty arises when the uploading  link times out in the process of copying the web to our server.  The only  suggestion Microsoft has offered so far is to break the main web into a group of  sub webs on your PC, then upload these individually.  If this problem persists  for you, please contact support. Return To Top

Getting Error - "Front Page Extensions not Installed"
 We  often see this error being reported even when the extensions have been  installed.  If you get this error, please contact support and we'll make sure  the extensions are installed and repair them if necessary.
NOTE:  The  extensions are easily corrupted.  Please use only FP Explorer to update your web  site on the server, not FTP. Return To Top

I published but my web's not there!
This will happen when  the "Destination Web Name" is filled in when publishing to our server.
This  box should be left blank.  If you put any other name in this box it will create  a subdirectory off of your root web and copy all of your files into it.  Your  site will exist under a subdirectory instead of at the top level  where it  should be. Return To Top

My counter, bbs, guestbook, etc. isn't  working.
 These problems are generally due to incorrect permissions  on either the directory, file (s) or cgi script(s) that are associated with  them.  Please don't change the permissions of your files or directories unless  you have a specific reason for doing so and you know what effect it will have on  your site. Return To Top

My forms won't work through the Secure  Server.
The call to a cgi script using the Secure Server must not be  within a webbot. Use a normal cgi call in your html script for Secure Server  calls. Frontpage automatically inserts webbots for certain functions. ALWAYS  check you html code before publishing if you are not sure if one is accidentally  installed. Return To Top

FP starts the Web Publishing Wizard when I try to  publish.
Cancel the operation and contact support to have the FP  extensions installed/repaired. Return To Top

Why is my page renamed on the server when I publish?
The  "Default Document" of your web is automatically renamed by the server to what is  required by the configuration of the server.  For example, if you've named the  main page "index.html", it may be renamed "default.html".  Just check the links  to your main page to make sure they refer to it the same way. Return To Top
 

NOTE: If you are using FrontPage, you should NEVER use regular FTP to  upload your files. This can damage the extensions. Stick with one or the other  all the time. Return To Top
 

How do I contact  support? 

Send a ticket to http://ticketmonster.hostingsupport.com  with your request and we will get back to you shortly. If it is urgent feel free  to use our toll free number.


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