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FREQUENTLY  ASKED  QUESTIONS

- Presales Faq Answers to commonly asked presales questions.
- Postsales Faq Answers to questions you may have when just getting started.
- Administrative Faq Answers to questions regarding billing and general issues.
- Techical Faq Answers to technical web hosting questions.
- Asp and ODBC Faq Information on using ASP and ODBC with our system.
- E-mail Faq Answers to common e-mail setup questions.
- Multimedia Faq Different ways in which you can add dynamic impact to your site.


How long does it take Network Solutions to complete domain registration?

It normally takes 2 or 3 days for a transfer to be processed and for the whois.htm to be updated. Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2 or you may write them at hostmaster@rs.internic.net . Be sure to reference your NIC ticket number when contacting either hostsiam or the InterNIC.


Whom shall I contact regarding InterNIC billing?

hostsiam is not involved with InterNIC's billing procedures. Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net .

Customers wishing to make payment by credit card may call either (888)771-3000 or (402)496-9788 (outside the U.S.).


Can I change my domain name?

Yes, you may. Changing a domain name consists of two parts:

  1. Registering another domain name with Internic. As it is a brand-new domain, you will be charged the regular $70 fee from Internic.
  2. Notifying us of your request to replace the original domain pointing to your site with the new one. You will not have re-upload files or anything of that sort, but a $25 transference setup fee is required.

To save any unnecessary concern, payments, or hassles, it is best to be completely certain in regards to what your domain name is.


How do I change account billing frequency and mode of payment?

Send email to billing@hostsiam.com and specify your changes.


How do I update account contact information?

You can change your billing address and email address by sending email to billing@hostsiam.com . If you have a change of email address, be sure to reflect this new address in your mail forwarding options. We suggest that domain users also update the InterNIC database since email is their preferred mode of communication.


Can I change my userid and password?

Your user id cannot be changed, since your entire account is based on this username for internal use. This is the unique identifier for your account and is what we use to keep track of our hosting accounts. Your password, however, can be changed at your request. Please send e-mail to billing@hostsiam.com or call 02-734-0800 to make alterations.

     
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Friday, July 25, 2008

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