What is Web Hosting?
We specialize in giving you the resources to put up an online
site that allows you to get your products and information
across globally without having to worry about exorbitant costs
or unstable systems. Purchasing your own NT servers, connections,
routers, etc. can be costly and inefficient. We give you the
ability to "rent" space on our reliable, feature-packed systems
for a minimal fee and get off to a quick start on building
your site. We even help you register your own domain name
(www.yourdomain.com) which will become your unique address
on the World Wide Web. Just let us worry about the technical
stuff and you can focus on the actual content of your web
site.
How quickly can my site be setup?
Your site will be setup within 24 hours after placing
your order. We pride ourselves on giving our customers the
quickest turnaround time possible. Once your account
is set up, an activation notice will be sent you via email
including an IP address, userid, password, and other important
information. You can use the IP address to publish
and access your site, while your domain name is being processed
or transferred.
Will
I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without
the WWW in front of your domain name. For example, you could
access the domain name "yourdomain.com" by going to "www.yourdomain.com"
as well as "yourdomain.com".
Can I check domain
name availability?
Yes, you can check domain availability directly
from our web site.
Do you offer dial-up
internet access?
No, you will need local Internet access in order to maintain
your web site and retrieve email addressed to your site. Providing
a specialized service means that we do not have hundreds of
modems to maintain enabling us to devote more time to our
customers and to the addition of enhancements to our specialized
web hosting services.
Do you offer web page
design services?
No, we do not offer web page design services. We can refer
you to an organization that will meet your design needs. For
more information you can contact us via e-mail or toll free at 02-734-0800.
How do I upgrade
from one plan to another?
Hosting plans can be upgraded at any time by paying the difference
in setup fees. If the setup fee is the same, there is no charge.
You can upgrade or downgrade by sending your request to support@hostsiam.com or you can call
us at 02-734-0800.
Do you handle domain registration?
Yes, we will contact the InterNic once your account is activated to request either a
new domain name registration or transfer. You do NOT need
to submit a registration or modification template to the InterNic
as this will only delay your request.
Can
I transfer an existing domain name to HOSTSIAM?
Yes, whether you place an order by telephone or via our online
order form, be sure to specify that you are requesting
a transfer and NOT a new domain. You should keep the service
at the present site while waiting for Internic to complete
the transfer. We will provide you with a unique IP address
so you can mirror the site on our server.
When Internic announces the completion of the transfer there
is a 72 hour propagation period where visitors could go to
either site. At the end of the 72 hours you should contact
the previous host to have them delete the old domain from
their records and update their DNS record. If you use this
same provider for your Internet access you will not be able
to access your site at HOSTSIAM with the domain name until
they update their DNS.
How
long does it take before my domain name is active?
Once the InterNic announces that your domain name has been
registered (or transferred, if applicable), it usually takes
about 72-hours before it is active. All internet providers
must update their records (DNS tables) to reflect new site
locations. This is called propagation.
What is
the InterNic fee for domain registration?
The InterNic charges $70 to register a new domain name. This
fee covers the first two years. They currently bill at a rate
of $35 per year. The InterNic will send you an invoice via
email between 3 weeks to 1-1/2 months after the domain is
registered.
Is
2,500 MB/month of data transfer going to be enough to
support my web site?
Our experience has shown that 2,500 MB/month will be more
than enough bandwidth for the average web site. Depending
on the quantity and sizes of your files, this could support
many thousands of hits per month. Note that only 1%-2% of
our customers have exceeded the 2,500 MB of data transfer
threshold.
Will I have
unlimited access to update my pages?
You have unlimited access via Microsoft FrontPage, Visual
InterDev, FTP, and other development tools 24-hours a day.
As such, you can create and maintain your web pages on your
own computer and upload files to your web site at your leisure.
Can I use my
account for commercial purposes?
Yes, you can use your account for commercial purposes. The
World Wide Web has become a most efficient and cost-effective
means of making information available to the users of the
internet community. Most of our customers, in fact, are corporations
and businesses expanding into the online arena. If desired,
secure processing . These plans provide an environment whereby
payment information (such as a credit card numbers) can be
transmitted from a web browser to the web server in an encrypted
mode.
Do you accept international
orders?
Yes. We are pleased to have customers around the world and
we're as close as your computer. If desired, we can host non-US
domain name extensions.
Do you offer
technical support to customers?
Yes, we encourage our customers to send email to support@hostsiam.com
with questions or concerns about their web site. Please include
your domain name, username, IP address, and password with
each request. We are relatively quick to respond to support
email 24 hours and 7 days a week. If we cannot offer a solution
to a concern within a reasonable timeframe, we will invite
you to call us or we'll call you directly. You can always
call toll free to receive support at 02-734-0800.
Unlimited mail
forwarding to a default address
Once your domain name is active worldwide, you can receive
all email addressed to your domain such as webmaster@yourname.com,
sales@yourname.com, etc. By default, all email addressed to
your domain will forward to your default POP3 mailbox.
For convenience, mail forwarding options are available if
you need specific addresses to be forwarded to different addresses
on the internet. For example, email addressed to webmaster@yourname.com
could forward to an account at AOL, but sales@yourname.com
could forward to a Prodigy account.
Multiple POP3 Accounts
In addition to mail forwarding, users have the option to
retrieve email directly from POP3 mailboxes on the mail server
using Programs like Microsoft Outlook Express or Eudora. Higher
level domain accounts provide even more POP addresses for
your use. You can also purchase additional mailboxes as needed.
The additional mailboxes can be assigned unique ID's and passwords
to ensure privacy.
Auto email responders
"Auto responders" reply to incoming e-mail automatically.
An auto responder could be used to send a standard text file
to persons addressing, say, orders@yourname.com. If you've
ever received a response to an email which suggests that the
recipient is away from the office, you may have received such
an automated response.
Custom
CGI script support via your own cgi-bin directory
All customers have access to a personal cgi-bin directory
which is reserved for custom CGI scripts. CGI scripts are
often used to accomplish tasks which are not supported by
basic HTML such as a "hit" counter or guest book.
Are Microsoft
FrontPage Server Extensions supported?
HOSTSIAM is pleased to offer support for Microsoft FrontPage
extensions. You may request that FrontPage extensions be installed
within your web site when placing an order for domain web
hosting services or contact our support department directly.
HOSTSIAM does not charge a fee for this installation. Microsoft
provides direct support for all FrontPage users. Click here for more
info on FrontPage.
How do I place an order?
You can place an order for an account
directly from our web site 24 hours a day or by calling 02-734-0800
between the hours of 9:00am-12:00am EST Monday through Friday.
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