• How do I get my home page to load automatically?
• How do I create sub-directories?
• How do I simulate sub-websites within my account?
• When will my domain be active?
• What should I do if denied access to my web site using a browser?
• How do I register with search engines?
• How do I update my web site's listing on the search engines?

How do I get my page to load automatically?

You must name your main loading file default.htm, default.asp, index.htm, or index.html. Also, this file must to located in your home directory, which is the first directory you see when accessing the web server via FTP or FrontPage.

How do I create sub-directories?

We recommend using the File -> New -> Folder command in FrontPage. If you are using FTP you can use the "make directory" feature in your FTP client software. To access a file within the new directory, a link would need to read:

<a href="http://www.yourdomain.com/newdirectory/file.htm">

How can I simulate sub-websites within my account?

To simulate a sub-web site, you have to create a new folder and then upload the main loading page (default.htm). You can setup as many sub-web sites as you wish. hostsiam only charges additional fees if you go over the allotted disk and data transfer limits that are established in your pricing plan. The address of the new sub-web site would be:

http://www.yourdomain.com/newdirectory

Typing in this address would automatically direct your browser to the default.htm or index.htm page of the sub-web.

When will my domain be active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. This allows for the fact that all internet providers must update their records (DNS tables) to reflect new site locations. The update process is called propagation.

What should I do if denied access to my web site when using a browser?

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:

1) Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated.

For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNS's (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).

If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC directly to determine the reason the name is on hold.

You can check the status of your domain name by doing a "whois" at:
http://www.thairegister.org

2) If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC:

1. Clear your browser cache and try again.
   If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.
   For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.

   Note: Netscape may require manually clearing the cache. With Windows Explorer find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight and delete the files in the Cache folder - then click on Reload)

2. If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records.
3. If you are still unable to reach it after all of these steps, email support@hostsiam.com for assistance. Be sure to describe all the steps you have already taken.

3) If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems. One good site to get an idea as to the state of the internet is http://www.internetweather.com/. If you are unable to reach this site, either wait until connectivity is restored and try again, or contact your local ISP for information on possible network problems.

How do I register with search engines?

We recommend that you register your web site with the major search engines beginning with Yahoo, WebCrawler, Lycos, and AltaVista. Look for an "add URL" option at each of these sites as well as links to other search engines. Currently, there is no charge to register with the mentioned search engines. If desire, you can register with a site called, Submit-it!. This site allows you to enter your information one time and then submit to the many of the major search engines; however, a fee may be required. There is another, similar site called Register-it! that does very much the same thing.

How Do I Update My Web Site's Listing on the Search Engines?

You should update your listings in the major Search Engines and Directories (Yahoo, Lycos, Altavista, HotBot, Excite, etc.) if you have made any significant changes to your web site such as: changing your domain name, changing file or directory names, moving pages to different directories, adding or deleting files, or making significant changes to the text on a page for which you want your listing updated quickly.

To update your listings with the Search Engines, you can re-submit the URL of your index page and let their spiders 'crawl' through the rest of your site or you can re-submit the URL of each of the pages that has changed.

You can delete an old listing for an outdated URL by submitting the URL of the old page once that page has been removed from the web server. When the Search Engine tries to index the non-existent page, it will get a "File Not Found" error and will delete any entries it has for that URL.

If you simply move your entire web site (including your domain name) from one web hosting provider to another, you will not need to update your listings with the search engines.