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FREQUENTLY  ASKED  QUESTIONS

- Presales Faq Answers to commonly asked presales questions.
- Postsales Faq Answers to questions you may have when just getting started.
- Administrative Faq Answers to questions regarding billing and general issues.
- Techical Faq Answers to technical web hosting questions.
- Asp and ODBC Faq Information on using ASP and ODBC with our system.
- E-mail Faq Answers to common e-mail setup questions.
- Multimedia Faq Different ways in which you can add dynamic impact to your site.


How do I set permissions in FrontPage 98?

Frontpage allows users to determine what kind of access outsiders have in their web. To set to permissions, right click the specific folder in the "All Folders" window (left side of the screen) and then click on properties. The properties box will have three check boxes on the bottom. They each perform the following functions:

frntpge_prop.gif (19435 bytes)Allow programs to be run- This permits .exe and .dll files to be run within the directory.

Allow scripts to be run- This permits scripts written in ASP and PerlScript to be run. Otherwise your ASP pages will be non-functional.

Allow files to be browsed- If this is not checked off, then web browsers do not have access to view the contents of that directory. For example, if your "Database" directory contains your company's main database, it would be wise to leave this unchecked. Otherwise someone may be able to download your company's entire database right from the web- not a very enticing idea.


What FTP host name do I use to access my web site(s)?

To update your web pages, FTP into ftp.yourdomain.com using your the USERID and PASSWORD provided on your account order form. Prior to domain registration (or transfer) you will need to use the IP address as the FTP hostname. (i.e. 207.xxx.xxx.xxx vs. ftp.yourdomain.com)   The IP address associated with your domain is also included in the activation notice, so you may start uploading the second your site is ready, even before the domain name is.

Once your domain has been processed, make sure that all links use the domain rather than the IP address. Using relative paths rather than absolute eliminate any need to modify your links.

Absolute link forces a search through entire Web:

<a href="http://www.youdomain.com/default.htm">

Relative link keeps the search inside your own site:

<a href="default.htm">


Can hostsiam restore my file(s) from backup?

If your account is active and you need a file or multiple files restored from backup, please send email to support@hostsiam.com with the following information:

  1. domain name
  2. date to base file restoration (our tapes go back a week or more- specify "CURRENT" if the most recent copies are needed)
  3. specify directory, file name(s) or "ALL"

* Please note that there is a minimum $25 restoration fee. *


How do I implement secure transactions?

Plans from ASP 2 and above support SSL (Secure socket layer) secure transactions using our certificate. This method allows for secure, encrypted communication between the user's web browser and your web site. SSL requires that a secure host have a "certificate" signed by a company called a Certificate Authority. If you do not get your own certificate, some browsers will complain about the certificate not belonging to the website. If you will be requesting your own certificate at http://www.verisign.com/ or http://www.thawte.com/ , you will need at least a Plan 2 account. Make sure you contact us before you order your certificate as certificates are server dependent and we will need to give you some information in order for you to complete the order.

To use SSL just call your page with https:// instead of http://


What type of SSL encryption is used?

hostsiam provides domains that it hosts with a 512-bit RSA encrypted key and a secure socket layer (SSL) certificate signed by Verisign. The SSL is RSA-encryption based. Our secure server software is Internet Information Server.


Can I password protect directories?

Yes, there are a few ways of doing this. A common way is obtaining and installing a copy of NTPASS at http://www.michianatoday.com/ivanh/ . Also, FrontPage allows you to set permissions for subwebs; unless the username and password are already in our system (as a POP3 account, separate site account), you will need to notify us so we may create the new user. Otherwise, you will need to use a custom ASP script. We would recommend getting ASPLogin (it's free and brings documentation) http://www.oceantek.com/asplogin/. If you need some type of custom request, please contact us at support@hostsiam.com .

     
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Friday, July 04, 2008

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